SHIPMENT & RETURNS

Shipment
After receiving your full payment we will ship your order to the delivery address you provided within 2 working days. However, no rights can be derived from this delivery policy. In the unfortunate case that delay of shipment of your order is expected, we will inform you by e-mail within 2 working days after receiving your payment.

All order are shipped by PostNL. After shipment you will receive the track & trace number by e-mail, so you can easily track your order.

Returns
All products may be returned or changed within a period of 14 days after reception. If you want to utilize your right of withdrawal or want to change your purchase for another product you must meet a number of conditions:

  • All articles have to be returned (shipped) to Maison A | Boutique within 14 days, with a completed return form. You can download the return form here.
  • All articles should be returned in original condition and packaging (the clothing is not worn and/or washed and undamaged).
  • All articles are free of stains (e.g. food or makeup) and odors (such as body or tobacco smells, perfume or deodorant).
  • The original tags and labels are still attached to the articles.
  • Maison A | Boutique inspects the condition of the returned products upon receipt. If an item is not in its original condition and/or if the exchange and return terms have not been met, Maison A reserves | Boutique reserves the right to refuse the product(s) and not to proceed to refund the purchase price. The rejected product is then sent back to you on your expense (cash on delivery).
  • If you have returned a package to us, you have to be able to evidence a proof of shipment (e.g. receipt note of courier, tracking number).
  • The shipping costs and risk for returning products to Maison A | Boutique are for your account. We do not accept packages that are not or insufficiently stamped.
  • Maison A | Boutique deposits the purchase amount of the returned products on your account within 14 (calendar) days after receipt and approval of returned products.